Refund Policy

At Weenie Wagon, we want every customer to have a clear understanding of our cancellation, return, and refund terms before placing an order.

Order Cancellations

You may request to cancel your order within 12 hours of placing it.

After the 12-hour cancellation window has passed, your order may already be processed, prepared, or shipped. At that point, the order can no longer be canceled.

If your order has already been processed or shipped, you must wait until it is delivered before requesting a return, if the order qualifies under the conditions below.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We do not offer refunds, replacements, or free reshipments for orders that are lost, undeliverable, or delivered to the wrong location because the customer entered an incorrect or incomplete shipping address.

Please carefully review your shipping information before completing your purchase.

Returns

We only accept returns for eligible items that arrive:

• Damaged
• Broken
• Defective
• Unusable due to a manufacturing issue

To qualify for a return or refund, the item must remain in its original condition and packaging unless the damage or defect requires opening the package for inspection.

Opened or Used Items

We do not accept returns for products that have been used, worn, altered, intentionally damaged, or otherwise handled beyond what is reasonably necessary to inspect the item.

Items damaged by the customer after delivery are not eligible for a refund or replacement.

Orders That Never Arrive

If your order does not arrive and the shipping address provided at checkout was correct, please contact us so we can review the shipment.

If the package is confirmed lost in transit, you may be eligible for a replacement or refund.

Damaged or Defective Products

If your product arrives damaged, broken, or defective, please contact us as soon as possible with your order information and clear photos or videos showing the issue.

After reviewing your claim, we may offer a replacement, return, or refund depending on the circumstances.

Refund Eligibility

Refunds may be approved when:

• The order is canceled within the 12-hour cancellation window.
• The package is confirmed lost in transit and the shipping address was correct.
• The product arrives damaged, broken, defective, or unusable.

Refunds will not be approved for:

• Incorrect or incomplete shipping addresses provided by the customer.
• Used, worn, altered, or customer-damaged products.
• Change-of-mind requests after the order has been processed or shipped.

All refunds and returns are subject to applicable consumer protection laws.